FAQs for Users

About

  1. What is CityCorp?
    • ➢ CityCorp is your comprehensive online banking solution from City Bank, designed to empower the financial management of your business.

  2. Who is eligible for CityCorp access?
    • ➢ Any organization that maintains a Current Account/ Over Draft/ SND Account with City Bank.

  3. What facilities are available through CityCorp?
    • ➢ Payments: Single or Bulk Payment: City Bank Fund Transfer, BEFTN, RTGS, NPSB, Prepaid Card Payment, Wallet (bKash) payment, AChallan, and Utility Payments.
    • ➢ Collections: From City Bank and Other Banks (through BEFTN Debit Service), through Virtual Account
    • ➢ Instruments: Cheque and Pay Order Issuance.
    • ➢ Account Management: CReports and Bank Statements

  4. What is the registration procedure for CityCorp?
    • ➢ The user needs to submit three documents:
      1. CityCorp Enrolment Form
      2. CityCorp User ID Creation form for all users
      3. Board Extract comprising the users (maker, checker, and approver) aligned with the account opening Board Resolution
      Upon verification, users will be created, notified, and instructed via their provided email addresses.

  5. Is there a mobile app for CityCorp?



FAQ

Authentication & Access

  1. Is there an authentication procedure?
    • ➢ Yes, to approve a transaction, an approver must provide an RSA token/OTP to verify the payment.

  2. What is an RSA Token?
    • ➢ An RSA Token is a token generated by the SecurID app. Approvers use this token to approve transactions in CityCorp.

  3. How do I install the SecurID App?
    • ➢ The app can be downloaded from the Google Play Store and Apple App Store. City Bank will email a URL/link to the approvers. After opening the app, approvers will be asked to provide a URL, where they will copy and paste the link received from City Bank.

  4. How do I generate and use a token?
    • ➢ When the approver opens the SecurID app, they will see an interface prompting for a SecurID PIN. They should not enter a PIN; they should simply press submit. The token will then be displayed. Each token is valid for one minute.

  5. What if the token does not work/is shown as invalid?
    • ➢ If the token does not work, the approver should try using the next token. If that still does not work, the user should email citycorp@citybankplc.com including the approver’s ID and a screenshot of their screen.

  6. What if the approver cannot find the email with the SecurID link?
    • ➢ Approvers should first check their junk/spam folder. If they still cannot find the email, they can request it to be resent by emailing citycorp@citybankplc.com

  7. What if approvers reside outside of Bangladesh?
    • ➢ They can still approve payments via RSA token or OTP shared via email.

  8. What if the approver changes their device?
    • ➢ If approvers change their device, they must repeat the SecurID setup process. They should preserve the original link email. If they have lost the email or changed their device type (e.g., Android to iPhone), they must request a new link by emailing citycorp@citybankplc.com


User Roles

  1. Who can be approvers?
    • ➢ Only the signatories of the business account can be approvers.

  2. Who can be a Maker & Checker? How many can take the maker/checker role?
    • ➢ Maker & Checker are nominated officials appointed by the users. There is no limit on the number of maker/checker roles a company can have, as long as it is documented in the Board Extract.

  3. How are roles determined in the case of a group of companies?
    • ➢ Users can access multiple concerns of a parent company from a single ID.

  4. Can one person take multiple roles within the same organization?
    • ➢ No, one person cannot take multiple roles within the same organization. However, alternatives may be suggested if necessary.


Payments & Collections

  1. How can salary disbursements/multiple payments be made at once?
    • ➢ CityCorp offers bulk payment processing through the “Multiple Payment” feature.

  2. Are transfers to other banks possible through CityCorp?
    • ➢ Yes, users can transfer funds to other banks via BEFTN/RTGS through CityCorp.

  3. What are the settlement times for BEFTN and RTGS payments?
    • ➢ BEFTN and RTGS are settled according to Bangladesh Bank’s schedule and processes.
      • ➢ BEFTN: Three sessions: 12:00 am to 11:59 am, 12:00 pm to 2:59 pm, and 3:00 pm; completed within the next two sessions.
      • ➢ RTGS: Transactions must be approved by 3:45 pm.

  4. Can users make Duty & VAT payments through CityCorp?
    • ➢ Yes, Customs Duty and VAT payment options are available in CityCorp.

  5. How many steps are there in Fund Transfer/Fund Collection processes?
    • ➢ There are three primary steps for all transactions. First, the maker creates the transaction and assigns signatories. Then, the checker verifies and authorizes the transaction. Finally, the approver(s) approve the transaction using an RSA Token or OTP, completing the process.


Instruments

  1. How can cheques be issued & printed through CityCorp?
    • ➢ Users can issue A4 size cheques/regular leaf cheques with digital signatures through CityCorp. Users will print the cheques on any standard printer at their premises.


Reports & Documents

  1. How can users review all transactions and instrument reports?
    • ➢ Users can navigate to the Reports section in CityCorp to view all past transactions and instrument reports.

  2. Can users download bank statements from CityCorp?
    • ➢ Yes. Users can go to CityCorp > Statement Generate to view and download their bank statements.



For any support related to CityCorp,